Website URL: https://instantalert.honeywell.com
Register and create your account
1.Go to the Honeywell Instant Alert for Schools website listed above.
2.If you are not a staff member in the school, click on ‘Parent’ in the New User box.
3.If you are a staff member in the school, use the user name and password given to you by the school.
4.Complete the student information form. Click ‘Submit.’
5.Complete the corresponding screen. Click ‘Submit.’
6.After receiving the Confirmation message, click ‘Proceed’ to get started with Instant Alert.
7.Note: Remember your Login Name and Password so you may use it to update your profile.
View and check details about yourself and your family members
1.Upon successful login, click on ‘My Family.’
2.Click on a parent name to view and edit parent details.
3.Click on a student name to view details.
Configure alert settings for yourself
1.Click on ‘Alert Setup.’
2.Click on the check boxes to select which alert type you would like to have sent to which device. Click on ‘Save’ when complete.
3.If you would like to add another contact device, select the device type and enter the device details. Select the person to whom the device belongs and click on ‘Add.’
4.For e-mail, text messaging and pagers you may send yourself a test message. Click on ‘Send Test Message’ to send yourself a message.
Identify key contacts for your children
1.Click on ‘Other Contacts.’
2.Click on ‘Add New Contact’ and complete the form.
3.Click on the ‘Pick Up Rights’ check box if you wish to allow this person the right to pick up your child from school. This person’s name will appear on a report for the school.
4.Click on ‘Save’ when complete.
5.If you would like this person to receive Alerts from the school, return to the ‘Alert Setup’ page to configure this person’s alert settings.
For Assistance: https://instantalert.honeywell.com
Click on the Help Request link in the lower right hand side of the page
* Set your e-mail spam filter to receive e-mail from Honeywell.com.
Q: How many phone numbers can a family have?
A: A family may receive alerts on an unlimited amount of phone numbers.
Q: How many text addresses can a family have?
A: A family may receive alerts on an unlimited amount of text devices.
Q: A parent has added a phone number to their profile. Why don’t they appear in the “Mobile Phone” or “Work Phone” fields in the parent’s Account Details in their online profile, or on the parent’s profile in the school admin interface?
A: The parent added these numbers in their Alert Setup page instead of their My Family page. Therefore, the numbers are in the parent’s profile and most likely are receiving alerts if they were set up properly, but they will not show up in the appropriate field in the administrative interface.
Q: I didn’t receive a phone call.
A: Verify your profile is set up to receive the type of alert that was sent.
Q: When I answered the phone call, the voice started over. What’s wrong?
A: The phone dialing system detected noise on your line, such as talking, coughing or typing. It assumed you were in a noisy area and you could not hear the message, so it started over for you.
Q: I didn’t receive an e-mail.
A: Make sure that your profile is set up to receive the type of alert that was sent. Also make sure that the text address you entered is correct. Also be sure to check your junk email folder.
Q: Can we send alerts to international phone numbers?
A: No, Instant Alert is not capable of sending alerts to phone numbers outside of the United States. However, an international cell phone can receive text alert via cell text messaging.
Q: I’m trying to register and I received an error that says “Invalid login details.” What do I do?
A: This error means that you have chosen a login name that someone else has already chosen. Choose a more complex login name, such as a first and last name combination, or add a number to your name.
Q: Are there any restrictions to the user name and password?
A: User names need to be unique across the database. They are not case sensitive. Passwords are case sensitive and need to be between 7 and 17 characters long.
Q: What browsers can I use?
A: As noted on the home page, Instant Alert works best on Internet Explorer V6.0 and above on a PC, and Safari V1.2 and above on a Macintosh. You should avoid Mozilla.
Q: I am using Internet Explorer on a Macintosh. I am hitting buttons on your application but nothing is happening. What is wrong?
A: Sometime the IE browser locks up on a Macintosh. Look in the upper right hand corner of the browser and you will see that the IE logo is no longer animated. Close the browser and open a new one, or move to a different computer station and log in again. All of the work you did up to that point will have been saved. Please be sure to use Safari instead.
Q: How can the parents get help?
A: They can send an email to InstantAlertHelp@Honeywell.com. They will receive a response within (24) hours on business days.